Especially to neuter Core’s ability to upgrade itself.
After I published this, I had someone from cPanel reach out to have a more in depth conversation than it’s really possible to manage in a medium that caps you at 140 characters.
In the interest of transparency and context — as well as showing cPanel’s efforts thus far in working to fix things, here’s the conversation that transpired on that ticket — #6489755 on their internal ticketing system. Any modifications on my part are purely for formatting, as well as omitting names of customer support folks.
Are you using the cPAddons tool within the cPanel interface to install & manage WordPress? If so, then yes, we disable the auto-update functionality within the application so the updates can be managed from the cPanel interface itself. The way our cPAddons tool tracks software is not compatible with the way WordPress updates, hence why we disable the auto-updates so we can track it through cPAddons.
If you’re not using the cPAddons tool to install/manage WordPress and have concerns of us modifying the core of the application, please let me know.
Technical Support Manager
I’m a Core Contributor to WordPress, not a cPanel User. I was speaking up on Twitter because I learned through some Forum threads that y’all were doing some very problematic things — which I’m hoping to address here.
Just to make sure we’re talking about the same thing, the three changes that I’m aware of are specifically noted are:
# cPanel override: Disable all core updates to prevent conflict with cPAddons.
# cPanel override: Do not display the current or the latest version, because we've disabled updates.
return true; // Force this functionality to disabled because it is incompatible with cPAddons.
(Please note that all my code references to WordPress core are aimed at the latest revision of the `master` branch on GitHub)
It looks like when you’re hacking core, you’re turning off not merely Automatic Updates (as you suggested prior), but all WordPress Updates as a whole. This is a Very Bad Thing. If you were merely disabling Automatic Updates, but still leaving the user with the ability to use WordPress’s very well established upgrade system, that would be something else entirely — and in fact is documented extensively here: https://make.wordpress.org/core/2013/10/25/the-definitive-guide-to-disabling-auto-updates-in-wordpress-3-7/
— and can be done by adding a single line to your generated wp-config.php file when installing WordPress:
define( 'WP_AUTO_UPDATE_CORE', false ); # Disables all automatic core updates:
Why do you feel the need to fully disable all updates from within WordPress and force users to use either cPanel or FTP exclusively to upgrade WordPress? Why can’t they work in conjunction with one another?
Clearly, users have been dismayed and shocked when their installs haven’t been notified of security point releases that are available as y’all have killed the `get_core_updates()` function. Many don’t even realize they may need to go into cPanel to upgrade their WordPress install, and so their installation is left at an outdated, insecure version that is incredibly vulnerable to exploit.
Thanks for the followup. The WordPress management through cPAddons is quite old, and very well may have been in place prior to having
define( 'WP_AUTO_UPDATE_CORE', false ); within the WordPress application. I’m uncertain of that as I do not know when WP introduced that function but from Googling it the oldest result I can find is from 2012.
That said, cPanel does in fact do a few things with cPAddons in regards to customers who have out dated versions:
- Whenever WP releases a maintenance build that addresses security concerns, we react very quickly to get our software updated to be available to customers.
- By default, we define that software managed/installed through cPAddons is automatically updated when a new update is available.
- Based on the above information, if the server administrator leaves the defaults enabled, once WP introduced a maintenance releases that corrects security concerns and we’ve tested and updated our source for it, customers will receive the release automatically.
- If the server administrator decides to disable automatic software updates, the end user and systems administrator will still receive notifications that their installation is out of date accompanied with steps on how to update their application.
With that, I can definitely appreciate the concern for making it as easy and automated as possible for users to get updates for their WordPress, there’s definitely more to the situation that solely disabling WordPress’ automated updates in the core.
I’ve submitted a case (#188545) with our developers to have the logic for disabling updates changed from it’s current behavior, to using
define( 'WP_AUTO_UPDATE_CORE', false );.
If you have any other questions, feedback, or concerns, please don’t hesitate to let me know.
By default, we define that software managed/installed through cPAddons is automatically updated when a new update is available.
Clearly, that’s not the case in practice. As the user who discovered this remarked:
In my audit, it appears that — of 37 total WP-based websites on our server — we have 14 that have not updated to the latest version of WordPress. Of those 14, the oldest version is 3.9 (which 3 of 14 are running), and the newest is 4.1 (which 4 of the 14 are running).
If cPanel wants to manually update sites to current releases, I’m fully, 100% in favor of that. It’s a solid step to a safer, more reliable web.
My issue is that y’all are preventing users from updating themselves via the existing WordPress infrastructure. There’s really no reason for the blocking of an existing stable upgrade system. If you just need some way for cPanel to be notified on core upgrades, it’s relatively trivial to set up a perhaps 20 line function that will notify cPanel when it happens — and that will even account for users manually updating their WordPress installation via FTP, which your current version seems as though it would break during.
Here’s a proof of concept:
Does that make sense?
Also — I’m not a lawyer, but distributing a forked version of WordPress and still calling it WordPress (rather than cPanelPress or something) may be a trademark violation. Forking is 100% fine under the GPL for copyright on the code, but may be problematic from a trademark perspective — as what you’re distributing isn’t actually WordPress, but rather a hacked up version. If that makes sense?
Thank you for contacting us regarding people’s experience using WordPress as distributed via our Site Software feature. This feature is a method of installing and managing various third party applications. Applications installed via Site Software are intended to be managed entirely within Site Software, thus in-application updaters are disabled. Allowing the in-application update to proceed will cause a conflict between the updated application and the Site Software, which can easily result in confusion. From this perspective what we are doing is no different from Debian and other Linux distros that distribute applications with in-application updaters.
We generally release the latest version of WordPress within 1 to 5 days of the latest WordPress update. At minimum server administrators are informed each night of all Site Software applications that need updated. It is up to user’s to configure their notifications within cPanel to receive such updates.
Within the Site Software user interface, users are able to upgrade all applications that are out of date. In the admin interface, a server admin can choose to upgrade all Site Software applications on the entire server.
Based upon what the Drumology2001 user reported on the forum it appears something is amiss on that server. We’d love to examine that server to determine why WordPress updates were not available to the user. Based upon the fuzzy dates used on the forum, and compared with our internal records, the 4.1.1 update was available to the Site Software system prior to the initial post. We’ll reach out to him to determine whether there is anything we can do there.
I’d also like to thank you for pointing us in the direction of the various ways to manage WordPress updates (https://make.wordpress.org/core/2013/10/25/the-definitive-guide-to-disabling-auto-updates-in-wordpress-3-7/). We are currently reviewing, and discussing, these to determine which fits the Site Software distribution method the best. Using a method within the application to disable updates is usually preferred.
One of our concerns is that in-application updaters are incompatible with the Site Software distribution method. There are various things that could happen due to updating a Site Software managed application outside of Site Software. At minimum it means that from that point onward the server admin, and potentially the user, will be informed of a software update that is no longer needed. At worst someone will force an update that results in corrupting the installed application.
Handling those in a way that reduces frustration for everyone, and keeps support costs down is important to us.
Based upon the experience of the three users that posted to that thread (Drumology2001, echelonwebdesign, and sg2048) it is apparent there is room for other improvements within the system, such as update notifications. We’re taking into consideration their experience to determine how we can making WordPress hosted on a cPanel & WHM server a better experience for all.
To summarize, my argument is largely a pragmatic one.
You can’t prevent a user from updating the software outside of the cPanel Site Software Distribution Method (gosh, that’s a mouthful, I’ll call it the CPSSDM from here on out) — as they could always just use FTP to update the software.
From a software architecture perspective, this is problematic — and it would be far simpler to develop around it so that any software updates run — whether via FTP, a remote management tool (such as ManageWP, InfiniteWP, Jetpack Manage, iThemes Sync, etc), via the WordPress Dashboard, or an Automatic Update — successfully apprises the CPSSDM of the update.
Long story short, WordPress updating itself, and the CPSSDM managing updates shouldn’t be a conflict, they should behave in concert with one another, complementing each other in their behaviors, rather than stomping across the sandbox to kick over the other’s castle.
As mentioned above, I’d be delighted to volunteer my time and expertise to help the CPSSDM have an integration that doesn’t involve hacking core files and potentially leaving users running insecure software.
Thanks for the follow up and summary. We both agree there are improvements to be made, as with any software – it’s never ending. We will definitely reach out directly once your expertise is needed to make sure we’re providing the absolute best experience we can to both of our customers.
Thank you again, and keep that feedback coming!
So, in then end I don’t know where things are going from here. I know that a lot of users find it super convenient to use one click installs for WordPress, and I really hope that users who take the short-cut of one-click installs don’t wind up dead ended on an old insecure release because of some sort of server misconfiguration and hacked core files.
I’m also optimistic, because cPanel seems willing to take suggestions and input from the community on best practices. After all — let’s face it, when they’re providing one click installs for dozens of software projects, they’re not going to be able to work with each software project individually to make sure they’re doing it the best way possible. A lot is dependent on the communities reaching out and offering to help them do it the right way.
I look forward to hearing back from cPanel and seeing their integration done in a way that works well and plays nice with everyone else in the sandbox too.
After all, I think we all want sustainable, stable integrations — not fragile bits of code that will break if a user upgrades the wrong way. :)